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New Member
posted Jun 3, 2019 10:28:34 AM

Turbotax refund card hasn't shown up in the mail . My tax return status says it will be direct deposited by April 1st . If I don't have the card what do I do ?

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1 Replies
Intuit Alumni
Jun 3, 2019 10:28:35 AM

After 5-10 business days, please contact Turbo Prepaid Visa at (888) 285-4169 to report your card lost or stolen. You can also report your card lost or stolen through this link. https://secure.turboprepaidcard.intuit.com/login 

If you need a to find your card account number, look at the bottom of your 1040 tax return in the Refund section.  

This page will show you more about the Prepaid Visa. https://ttlc.intuit.com/replies/6419975