TurboTax offered $ advance, The catch,I had to signup w/CreditKarma.I was just told CK is closin my accnt. I emailed CK,&they don't respond.How do I change directdeposit?

I got suckered into getting an advance on my federal refund. But I HAD to sign up & open account w/Credit Karma. Couple days ago they message me they are closing my Spend account & savings account. No explanation at all! I emailed & messaged and no response. I called and did chat and they "don't understand me" so I get nowhere. What do I do on changing the direct deposit? Please help! TurboTax should help me with this because they said I had to sign up with Credit Karma to get advace. I'm just sick this happened smh

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Returning Member

Feb 4, 2023 4:16:23 PM

....let it be noted, I got a advace already. I was accepted and got the debit card in the mail. It was about 15days later that I got emailed they were closing my money spend account and saving account. No explanation or anything. I met ALL eligibility requirements. So I don't understand! Credit Karma is ignoring me and not responding. I sure hope since TurboTax fixes this asap!

Intuit Alumni

Feb 5, 2023 10:15:22 AM

Please reach out directly to Credit Karma on their Contact Us page for this matter. From there, you will be able to file a case in regard to your situation.

Returning Member

Feb 5, 2023 6:23:13 PM

I did contact them and I've been ignored. I emailed them twice and went through their site and all I got back was a automated reply. This really sucks!

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TurboTax offered $ advance, The catch,I had to signup w/CreditKarma.I was just told CK is closin my accnt. I emailed CK,&they don't respond.How do I change directdeposit?