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Level 1
posted Mar 31, 2024 10:26:25 PM

TurboTax 2023 CD stuck in activation

Hello community members,

I followed the initial steps to install TT 2023 on my desktop (Windows PC) using the CD I get usually from Costco. 

The initial steps went fine till installation and then I got the prompt, "restarting turbo Tax' and it never started. 

So I clicked on the TurboTax 2023 icon to restart and shortly a pop-up came about Turbo tax activation and it never comes out of it all the time! I uninstalled it and reinstalled it, no use.

 

What is going on?

I have already created an account but it never got to that sign in screen.

I would appreciate getting advice/help.

Thanks

 

0 4 1051
4 Replies
Expert Alumni
Apr 1, 2024 6:34:42 AM

Please follow the troubleshooting steps in this article to resolve this issue. 

Level 1
Apr 1, 2024 11:00:01 AM

Hello,

 

Thank you so much for the prompt response! I will try this out and post my findings here.

 

     .

Level 1
Apr 1, 2024 11:50:54 AM

Unfortunately, it did not work with me running it is as administrator.

I have uninstalled it and installed it as well a few times.

I will continue to poke around.

 

Would any of you know if there is a support number that I could call?

 

Thanks

 

Expert Alumni
Apr 4, 2024 5:55:19 AM

Reach out to customer support here.