Sounds like your computer may be in a loop. Let's clear your cookies, history, cache' and reboot.
Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.
On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.
Each browser has a slightly different method for deleting cookies. Choose the browser you're using:
Related Information:
See if the problem has been corrected. If not then change your web browser to one these that you are not using, Google Chrome, Mozilla Firefox or Microsoft Edge.
If that does not correct the problem then contact TurboTax support for assistance.
See this TurboTax support FAQ for contacting support -