Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Jun 24, 2020 3:45:07 AM

Turbo tax card

My account was randomly closed says I cant open anymore cards with the bank not sure what that's about but I still have slot of money on the card please help 

0 6 2475
6 Replies
Level 15
Jun 24, 2020 4:39:06 AM

If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

 

The Turbo Visa Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation.

Returning Member
Jun 24, 2020 7:37:35 AM

That is a useless reply. They tell you your account is closed and then say goodbye and hang-up.

Level 8
Jun 24, 2020 11:03:24 AM

Green Dot did identify an issue that impacted some accounts. Any affected accounts should now be open and accessible. If you are still experiencing issues you will need to reach out to Green Dot directly at 1-866-795-7597

Returning Member
Jun 24, 2020 11:05:16 AM

Thank you so very much! Mine is accessible again!

Level 8
Jun 24, 2020 11:10:01 AM

Great news!

New Member
Jan 15, 2021 10:39:06 AM

Same thing happened to me and now I cannot access anything. Ebay is going on?