The turbotax program refund, not the IRS refund. How do I get it? I can't call, I cannot email, I cannot access the right site on-line.

I purchased on April 12, on the 14th, was unable to access. Talked to turbo tax rep for two hours 45 minutes, she could not access program on my computer either. She gave me refund info, but does not work.

You can go here TurboTax CD/Download Refund Request Form to request a refund if still within 60 days of purchase.