Did you call a local office ? They are not taking walk-ins anymore ... you must make appointments.
What information will they need
Did you get an IRS letter ? Or is this posted on WMR?
They may want you to verify your identity. Call them and ask.
They sent me a 5071c form they made me and appointment for the 22 what will they meed from me
https://www.irs.gov/individuals/understanding-your-5071c-letter
everytime i try it will not let me speak to anyone i only recieved a partial payment of the 3rd check and want to know why also my brother needs an appt. cuz he has not recieved any of the payments even though he was awarded them