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New Member
posted Sep 5, 2020 8:55:24 PM

Still haven't received my refund

I like to know what is going on! I still haven't received my refund. I filed with TT on Feb 1st 2020, received a letter to verify my income on Feb 19th 2020 ,said if I haven't heard anything from them in 60 days to call. Well in April, I called, and every month after that and no answer. I know that the covid kinda slowed down the process but give me a break here, it is already September and I still haven't heard from the IRS about my refund. All I get when I called is the recording of my status and still being processed.  And on my letter there is no phone number in the right hand corner like they say there is.  I am getting frustrated right now. 

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Level 15
Sep 5, 2020 9:31:02 PM

It sounds like you are not using the IRS phone tree correctly to reach a live agent.  I'll give you the steps below.

 

If the IRS "Where's My Refund" tool at  https://www.irs.gov/Refunds or the IRS refund phone hotline says it is still being processed, here's how to reach the IRS to inquire about the delay, but it may not be easy.  Part of it is luck.    Due to the Coronavirus, some of the IRS call centers had been closed the last few weeks, some are operating with reduced personnel, and others are gradually opening back up.  Users have been reporting that they are finally now reaching someone.    Here is the normal method to reach a live IRS agent when they are operating smoothly, and I'll also tell you below how to reach the IRS Taxpayer Advocate Service, if needed.

 

IRS:  800-829-1040 (7AM-7 PM local time) Monday-Friday

 

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

  • First choose your language.  Then listen to each menu before making the selection.
  • Then press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions." 
  • It may then ask for your SSN, but do not enter it.  Just wait.    If it asks for SSN a second time, still do not enter it.
  • Then it will get "tired", and you'll get another menu.  Choose 2 for "personal".
  • Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
  • I usually use a speakerphone so I can work on something else while waiting.

If you continue to have no luck reaching the IRS, you can try contacting the IRS Taxpayer Advocate Service for your area.    They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS.    At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.    If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an an IRS agent.  A couple of users reported that at least for them, that was a backdoor route to the IRS.

 

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

 

Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html