Once you receive approval for the Turbo Prepaid Visa® Card, please allow 5-10 business days (excluding holidays and weekends) for arrival via USPS. If 10 business days have passed and you have not received your personalized card, please call Customer Service at (888) 285-4169, or contact online at TurboPrepaidCard.com.
Additional information on this topic is available in the FAQ: When will my refund be deposited to my Turbo Prepaid Visa® Card? https://ttlc.intuit.com/replies/6419974