I've heard nothing about this after being told that we need to do nothing, that the IRS will process refunds automatically. Are there steps that I should be taking to find out about this?
You just need to be patient as there is nothing you need to do since the IRS is the only one that controls when the refund is disbursed.
The IRS is calculating the tax refunds for the unemployment compensation exclusion for those that are eligible. The IRS started sending refunds in May and will continue the refunds in batches throughout the next several months.
Go to these IRS websites for information -
https://www.irs.gov/newsroom/2020-unemployment-compensation-exclusion-faqs
Just keep waiting. The IRS is sending them out in batches over the summer.
See IRS news July 13, 2021
See IRS article May 14, 2021