I had filed an extension in April and then just filed my Federal and State returns online through TurboTax
on the deadline of 10/16/23. I was unable to get the rejection corrected despite numerous attempts on
10/16. The issue was a [problem with TT recognizing the correct AGI and PIN numbers, which I had confirmed as correct.
Thus, as the correct info was not accepted I proceeded to print the returns and get them postmaked mailed out in time by the USPS on 10/16/23.
I had paid a fee for the State filing, but was unable to take advantage due to the snafu. I would like to petition Intuit/Turbo Tax for a refiund of the online filing fee of $26.66,
Can anyone assist with how i would undertake that task?
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
You will need to contact TurboTax support for a refund of the state filing fee or a cancelation of the fee. Use the key words Billing Issue when contacting support.
TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax