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New Member
posted Feb 3, 2020 6:26:38 AM

Refund Status Changed 2019 taxes

My refund status changed from processing to "We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS.....  I received an "accepted" by IRS almost 11-12 days ago. Yesterday I checked my status and the status bar was their with projected refund date showing. Now I have that message showing instead. Why would it do that?

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1 Replies
Intuit Alumni
Feb 3, 2020 11:18:18 AM

The IRS Where's My Refund link has been having problems for the last few hours. TurboTax does not have a way to know when it will be fixed.  Please click this IRS link to learn how to speak to a live agent for any questions that you may have on your return.