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New Member
posted Jan 28, 2020 11:35:51 PM

Refund is accepted JAN 27 Turbo tax shows accepted, where's my refund said info doesn't match& irs tracker says info doesn't match no info available. WHY?

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3 Replies
Intuit Alumni
Jan 29, 2020 12:48:38 PM

I would suggest entering the information again and double-checking that you are entering the exact information from your tax return.  This could also indicate a system issue, so you could also try checking again after a couple of days.  If the issue is still not resolved, contact the IRS directly:  How do I contact the Internal Revenue Service (IRS)?

New Member
Feb 12, 2024 5:22:20 AM

I file a joint return but the IRS only asks for 1 SS#  then says my info doesn't match their records

Expert Alumni
Feb 12, 2024 7:33:42 AM

You only need to include one of the social security numbers on Where's My Refund when you file a joint return. Make sure you are entering your entire federal refund amount, not the amount after fees are taken out and not combined with your state refund amount.