2019? When and how did you file a 2019 return? The e-filing deadline for 2019 was in 2020, and the last date you could even mail a 2019 return and receive a refund was July 17, 2022. Did you file it by then? If you filed after that date, the refund was forfeited and will not be paid.
TurboTax gets no information after you file your tax return. Only the IRS can tell you what happened.
To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent.