I have a "Twilight Zone" issue printing my 2022 income taxes from TurboTax. The federal forms print with horizontal streaks ranging from 2 to 7 millimeters high, and about 85% of the page width with a taper toward the left edge. The state forms have streaks on a few pages, but not as many. However, for the federal pages that are included as part of the state forms, the streaks appear in the exact same configuration as for the federal printout. On screen, the forms look perfect. So here's what's bizarre: the streaks are repeatable and look exactly the same when a given page is printed. I tried it more than 4 times, including after cleaning print heads (which I cleaned prior to printing taxes in the first place) and setting to "fit to page" or "actual size." It doesn't matter if I print from within TurboTax, or directly from the Acrobat Reader. Furthermore, no other documents I print exhibit this - direct from the internet browser, pdf of prior year taxes, from spreadsheet or word processor, any pdf at all prints correctly. But not 2022 tax forms. I have cycled the printer on/off, made sure I have the latest TurboTax updates, etc. Any ideas? (FYI, running Windows 11.)
Please see the below TurboTax Help Article to assist with troubleshooting your printing issues.
The article does not address my specific issue. I have updated drivers, Acrobat, Windows 11 is up to date. I have tried changing to printer fonts, adjusting from vector character generation ro raster... NOTHING makes a difference.
To troubleshoot further, I printed to a PDF from the original TurboTax PDF files. When I do that, the "printed" PDF shows the streaks onscreen!
Also, when I search for this topic even when I am not logged in, it shows my user ID for login, not my TurboTax Community user ID! Once I open the actual post, it shows the correct Community user ID. Why?! This needs to be corrected immediately, but I can't find how to do that.
Not that this Blank-Form fix will fix it...but it just "might" do so
1) try toggling the Gray-scale setting...to be different from where it is set now
or
2) the Print as Image setting.
Described in some of the pictures in the following post/link.
(But only print one page after changing the setting...to avoid wasting paper)
Thanks... 😊 Printing as Image
did the trick
though quality is slightly reduced. Just before I saw your response, my spouse also found the same work-around in the following TurboTax Community Post:
Guess I didn't try enough search iterations before...