I messed up. I logged into Intuit to access Turbotax. Filled out my tax information and paid the $78 Turbotax fee. Then I realized I had logged in used the Quickbooks login and the tax information I filled out didn't pull my information from the previous year. I did NOT file those taxes. When I redid it using the correct login for Turbotax the information was correct. But to file those taxes Turbotax charged me $188. I paid and filed the taxes. Is there any way to get a refund of the $78 dollars? I know it was my mistake, but I don't want to pay twice!
You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number..
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily