☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 1, 2019 10:17:27 AM

Old PC is locked up and no access to files, unable to get tax files, what can you retrieve?

Old PC is locked up and unable to access files, thus can not retrieve tax files from it.

0 1 395
1 Best answer
Level 15
Jun 1, 2019 10:17:29 AM

Sorry if you used the Desktop program last year then the only copy was on your computer and Turbo Tax doesn't have a copy even if you efiled it.  Did you make any backups?  You need the file ending in .tax2016 to transfer into 2017.  What happened to your old PC?  Can you take the hard drive out and put it in a cheap external enclosure to access it?

1 Replies
Level 15
Jun 1, 2019 10:17:29 AM

Sorry if you used the Desktop program last year then the only copy was on your computer and Turbo Tax doesn't have a copy even if you efiled it.  Did you make any backups?  You need the file ending in .tax2016 to transfer into 2017.  What happened to your old PC?  Can you take the hard drive out and put it in a cheap external enclosure to access it?