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New Member
posted Dec 23, 2024 3:44:18 AM

Ok I was accepted from IRS and I never received my refund I did my taxes threw turbo taxes

0 3 7115
3 Replies
Level 15
Dec 23, 2024 4:00:48 AM

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

 

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

 

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

New Member
Apr 1, 2025 10:23:19 AM

I just found out that IRS didn’t receive my 2023 taxes payment. HELP!

Expert Alumni
Apr 2, 2025 3:16:19 PM

If you filed the return through TurboTax and it didn't go through then you need to figure out why it was rejected and fix it and re-send it.  Since you don't have an email you'll have to contact TurboTax support.

 

Contact TurboTax here.

 

If you filed the return and it went through ok and then your payment didn't go through then you need to pay the IRS as soon as possible.

 

Make a payment to the IRS here.

 

@Walter Albert Ostergard