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Level 1
posted Aug 30, 2021 12:27:07 AM

Not possible to e-file? Refund of payment

I went through the process to e-file my returns  including paying $25 to Intuit for the State filing.  However, in the end, the software told me that it is not possible to e-file (due to some AMT calculation worksheet!) and I have to paper file.  Seems like there is no one to contact to ask for a refund of the $25 paid.  How do I get this back?

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1 Best answer
Level 15
Aug 30, 2021 4:03:46 AM

You have to contact TurboTax support to request a refund of the e-file fee.  Use the key words Billing Issue

Support is open from 5am to 5pm Pacific time, Monday thru Friday

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

2 Replies
Level 15
Aug 30, 2021 4:03:46 AM

You have to contact TurboTax support to request a refund of the e-file fee.  Use the key words Billing Issue

Support is open from 5am to 5pm Pacific time, Monday thru Friday

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 1
Aug 30, 2021 8:25:43 AM

Thanks so much for the help.  Was not easy to find this information1