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Level 2
posted May 15, 2024 2:24:20 PM

No longer have access to 2022 version, and can't access tax files

So, how do I access the file if I purchased the program from a store, and no longer have that access code? I need to access my 2022 return, but I can't do so without the access code I no longer have (don't ask why I didn't already have a PDF saved).

When I download the 2022 version and install it, it requires the activation code to proceed, so I'm essentially locked out of my own tax return.

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1 Replies
Level 15
May 15, 2024 2:36:41 PM

You will have to contact TurboTax support for assistance with this problem. 


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax