My turbo prepaid card account was closed without my knowledge. I was told the irs closed it so how do i get another card for my taxes to be deposited on?

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

For more information on the Turbo Prepaid Visa Card, please see the FAQ below: https://ttlc.intuit.com/replies/6419975

Once you’ve signed up for a card, it’ll be delivered in 5-10 business days (remember: Saturday, Sunday, and official holidays don't count as business days).

my account was also closed and i have no idea how i do not have a option to talk to a human when i call the number on the card

Curious how you handled this? Same thing just happened to me. Not sure who to contact or how to get my funds back. 

For assistance with your Turbo Prepaid Visa Card being closed, please visit the help section on the TurboPrepaidCard.com website or call toll-free at (888) 285-4169.

Trust me, I have done both. It is impossible to get through on the phone because once it verifies who you are, it says card is closed. Goodbye. 

So I emailed and I have been getting these short unhelpful answers. 

Seriously frustrating 

My account was closed and I had money on the card from my refund advance how do i get my money ????

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@Desire12 wrote:

My account was closed and I had money on the card from my refund advance how do i get my money ????

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For assistance with the Turbo Visa Debit Card go to Turbodebitcard.com or call toll-free at (888) 285-4169

When I call it says my account is closed and hangs up!! I can’t talk to anyone 

I have tried that it just hangs up 

Use the website and click on Help in the upper right of the website.  Use the procedure to dispute a charge to find out why the card was canceled.

It won’t let me dispute a transaction says I have to write them 

You will need to complete the Transaction Dispute Form.  Please see the below for additional information:

https://turbodebitcard.intuit.com/help-faq-s#disputetext

My TurboTax prepaid card was closed but my stimulus  check was just loaded onto it    Do you y’all issue a new card, the number we are to call keeps disconnecting and it is not letting me use the app

Same thing happened to me. Waiting on a response from Turbo but can't even get through to the phone lines.

Yes I keep calling and it just hangs up 

• I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit on 4/15. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login 

• I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

I just got my card in February. I haven’t used it since early March. Is my card still active??  Please someone help . I can log in but how do you know if account is closed 

For any assistance with your Turbo Prepaid Visa, please click here to contact customer service. 

Is your turbo prepaid card closed? Because if so they should reject the payment. If you just destroy your card and your account is open still then you can log onto your account and request new card.

Same here, but I hope its closed so they will reject the transaction for mine. But im pretty sure its closed because it says you cannot access the vault anymore and there is no routing number or account number anymore when you log on your account. It should be fine but it would be nice if they set up an option for people who closed their account. 

This just happen to me to and i still have my money on the account.

Mine also just today said the same thing. any ideas if it’ll be fixed? 

My  account was closed yesterday around 7 pm est on 5-23-2020 and i still have money on my card. I tried calling the number on the back of the  ard and kept getting hung up on. What is going on??

did u got ur money back i have the same problem?