If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.
For more information on the Turbo Prepaid Visa Card, please see the FAQ below: https://ttlc.intuit.com/replies/6419975
Once you’ve signed up for a card, it’ll be delivered in 5-10 business days (remember: Saturday, Sunday, and official holidays don't count as business days).
my account was also closed and i have no idea how i do not have a option to talk to a human when i call the number on the card
Curious how you handled this? Same thing just happened to me. Not sure who to contact or how to get my funds back.
For assistance with your Turbo Prepaid Visa Card being closed, please visit the help section on the TurboPrepaidCard.com website or call toll-free at (888) 285-4169.
Trust me, I have done both. It is impossible to get through on the phone because once it verifies who you are, it says card is closed. Goodbye.
So I emailed and I have been getting these short unhelpful answers.
Seriously frustrating
My account was closed and I had money on the card from my refund advance how do i get my money ????
@Desire12 wrote:
My account was closed and I had money on the card from my refund advance how do i get my money ????
For assistance with the Turbo Visa Debit Card go to Turbodebitcard.com or call toll-free at (888) 285-4169
When I call it says my account is closed and hangs up!! I can’t talk to anyone
Use the website and click on Help in the upper right of the website. Use the procedure to dispute a charge to find out why the card was canceled.
It won’t let me dispute a transaction says I have to write them
You will need to complete the Transaction Dispute Form. Please see the below for additional information:
My TurboTax prepaid card was closed but my stimulus check was just loaded onto it Do you y’all issue a new card, the number we are to call keeps disconnecting and it is not letting me use the app
Same thing happened to me. Waiting on a response from Turbo but can't even get through to the phone lines.
I just got my card in February. I haven’t used it since early March. Is my card still active?? Please someone help . I can log in but how do you know if account is closed
For any assistance with your Turbo Prepaid Visa, please click here to contact customer service.
Is your turbo prepaid card closed? Because if so they should reject the payment. If you just destroy your card and your account is open still then you can log onto your account and request new card.
Same here, but I hope its closed so they will reject the transaction for mine. But im pretty sure its closed because it says you cannot access the vault anymore and there is no routing number or account number anymore when you log on your account. It should be fine but it would be nice if they set up an option for people who closed their account.
This just happen to me to and i still have my money on the account.
Mine also just today said the same thing. any ideas if it’ll be fixed?
My account was closed yesterday around 7 pm est on 5-23-2020 and i still have money on my card. I tried calling the number on the back of the ard and kept getting hung up on. What is going on??