See Below for important detail on your NY State Return.. Hope this helps!....
NY state "requires" you to file electronically if:
But if you can't file your federal return electronically, then you can't file NY State electronically either, so the software doesn't support the electronic filing of your return. See the link to NYState: https://www.tax.ny.gov/pit/efile/efile_mandate_for_individuals.htm
There is no NY penalty for mailing your return.
Not any longer. In April of 2012, the New York Department of Taxation removed the $25 penalty.
However, if you use tax software that supports e-filing and you have a broadband connection, the New York Department of Taxation still "requires" that you e-file. More info
We don't know what happens to taxpayers who ignore the mandate and file a paper return now that penalties are no longer assessed.
However, if you find yourself in a situation where you're unable to e-file your NY/NYC return (for example, if you didn't e-file your federal return), we suggest you Web file your NY/NYC return through the New York Department of Taxation's Online Services for Individuals website.
Your state return will show a status of incomplete if you e-filed your federal return by itself and it has not yet been accepted. If your federal return has been accepted you can e-file your state return. E-filing a state return by itself is only allowed once a federal return is accepted. If you mailed your Federal return you must also mail your state return.
To complete your state taxes in TurboTax Online:
GEN83759