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New Member
posted Jan 28, 2020 7:26:54 AM

My return was accepted and I was approved for the advance for $2000 bit have yet to receive it. It says typically within an hour but still nothing? When will I get my advance?

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1 Replies
Intuit Alumni
Jan 28, 2020 6:37:51 PM

You will receive an email 1 hour after your return has been accepted. This will assist you in setting up your online account. Once you have the online account set up, your funds will be deposited in 48 hours. 

 

You should receive an email with instructions on how to create your online account. Once your online account is set up, you will receive temporary card information that you can use to spend online. If you can’t find it, check your junk mail folder. The sender will be turboprepaidcard@email.turboprepaidcard.intuit.com. If you cannot locate it after checking your junk mail folder, or are having trouble creating an account, or logging into your Turbo Prepaid Card online account, call us toll-free at (888) 285-4169.