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New Member
posted Jun 24, 2021 7:18:09 PM

My return was accepted 4/19/2021. I have not received my refund. Where's My Refund tool tells me I'm not entering the correct information. Any suggestions?

This happens whether I enter my SS or my husband's. I know there are significant delays but I'm concerned that WMR can't find our return.

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5 Replies
New Member
Jun 24, 2021 7:25:12 PM

Mine was accepted in February and I'm having the same issue. So far I haven't been able to reach anyone with the IRS. Its a bit ridiculous if you ask me.

Level 2
Jun 29, 2021 2:28:41 PM

Same problem here! I discovered Turbotax left off the last 3 numbers of my bank account where it was to be directly deposited! I have seen others with the same problem.

 

Also, I could not get Turbotax to accept the 6 digit PIN; it would default to 5 digits, so I had to mail in the return.

 

Are these known glitches? They need to be addressed honestly by Turbotax, or many people will not be using them in the future!

Level 15
Jun 29, 2021 2:35:54 PM


@MissouriLady wrote:

Same problem here! I discovered Turbotax left off the last 3 numbers of my bank account where it was to be directly deposited! I have seen others with the same problem.

 

Also, I could not get Turbotax to accept the 6 digit PIN; it would default to 5 digits, so I had to mail in the return.

 

Are these known glitches? They need to be addressed honestly by Turbotax, or many people will not be using them in the future!


TurboTax will accept a bank account number of up to 17 digits.  I have a 13 digit account number and had no issues.

For the 6 digit Identity Protection Pin it was not to be entered as the self-selected PIN for e-filing a tax return.

 

To enter a 6 digit IP PIN

  • Click on Federal Taxes (Personal using Home and Business)
  • Click on Other Tax Situations
  • Scroll down to Other Return Info
  • On Identity Protection PIN, click the start button

Or enter ip pin in the Search box located in the upper right of the program screen. Click on Jump to ip pin

Level 15
Jun 29, 2021 2:37:20 PM


@DFristoe wrote:

Mine was accepted in February and I'm having the same issue. So far I haven't been able to reach anyone with the IRS. Its a bit ridiculous if you ask me.


The IRS is seriously behind in processing 2020 tax returns.  This is due to many factors, such as the pandemic, completing processing of millions of 2019 tax returns, stimulus payments, unemployment compensation exclusion tax refunds., changes in the tax code by Congress in the middle of the 2020 tax season and the like.

 

Millions of taxpayers have not yet received there federal tax refunds.

 

Go to this IRS website for operational status - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

 

As of June 23, 2021, we had 17.5 million unprocessed individual returns in the pipeline. Unprocessed returns include tax year 2020 returns such as those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.

 

What you should do: If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s my refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. We’re working hard to get through the backlog. Please don’t file a second tax return or contact the IRS about the status of your return.

Level 2
Jun 29, 2021 3:02:31 PM

I use the desktop version (Mac) of Turbotax and it would NOT accept 6 digits for the IRS pin. The bank number was 12 digits and for some reason it deleted the last 3.