My refund was sent to my bank on 02/26/20, my bank doesnt have it and when I log into SBTPG, it shows we dont have an account

Intuit Alumni

Mar 4, 2020 4:50:43 PM

SBTPG states:

If you have attempted to logon to our website, but your account is not found make sure to confirm a couple of things.

Did you request a Refund Transfer from TPG? - Whether your tax return was prepared by a tax professional or you prepared the return yourself, confirm that you requested a Refund Transfer with Santa Barbara Tax Products Group
Have you given it enough time? - Your information is received after your return has been prepared, filed and accepted by the IRS. If your return was just filed, we may not have your information yet.

Please click this link to learn more.