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New Member
posted Jun 1, 2019 5:43:40 PM

My refund was sent to Green Dot Bank??? Confirmed with IRS the correct acc and routing number were inputted

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1 Replies
Level 15
Jun 1, 2019 5:43:41 PM


Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service