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New Member
posted Jun 7, 2019 4:08:11 PM

My refund was accepted on the Feb 1 and my bars are now missing and it says your refund is still processing your refund date will be provided when available is this ok?

From the first till the 19th I had an accepted bar and now it's gone... tomorrow is my 21 st day what do I need to do? 

1 66 40598
1 Best answer
Level 15
Jun 7, 2019 4:08:12 PM

Nothing ... you need to do Nothing.  This is normal.


From the IRS:        

 

WHERE’S MY REFUND STATUS BARS DISAPPEARED

"We have gotten many comments and messages regarding the IRS Where’s My Refund Tool having your orange status bar disappearing. This has to do with the irs.gov where’s my refund site having too much traffic and lagging. This is causing images not to display and information about your federal tax return to not show up. This has happened every year since the tool was first available. This has nothing to do with you being flagged or your return being denied. Status Bars Disappeared for many Americans who filed early.

This also can have to do with your browser settings as well as your cache. Please try using a different browser such as Chrome or Firefox. Also clear your cache in your browser settings."

See the video in this link for a really good explanation of the process: 

https://www.refundschedule.com/irs-wheres-refund-status-bars-disappeared/

24 Replies
Level 15
Jun 7, 2019 4:08:12 PM

Nothing ... you need to do Nothing.  This is normal.


From the IRS:        

 

WHERE’S MY REFUND STATUS BARS DISAPPEARED

"We have gotten many comments and messages regarding the IRS Where’s My Refund Tool having your orange status bar disappearing. This has to do with the irs.gov where’s my refund site having too much traffic and lagging. This is causing images not to display and information about your federal tax return to not show up. This has happened every year since the tool was first available. This has nothing to do with you being flagged or your return being denied. Status Bars Disappeared for many Americans who filed early.

This also can have to do with your browser settings as well as your cache. Please try using a different browser such as Chrome or Firefox. Also clear your cache in your browser settings."

See the video in this link for a really good explanation of the process: 

https://www.refundschedule.com/irs-wheres-refund-status-bars-disappeared/

New Member
Jun 7, 2019 4:08:12 PM

Did you ever get your refund??

New Member
Jun 7, 2019 4:08:14 PM

??

New Member
Jun 7, 2019 4:08:16 PM

??

New Member
Jun 7, 2019 4:08:18 PM

Still nothing

New Member
Jun 7, 2019 4:08:19 PM

I filed and got accepted the 29th of Jan got a letter march 13th dated March 9th saying under review and nothing yet

New Member
Jun 7, 2019 4:08:21 PM

The people who simply just have to VERIFY get their refund faster than those who don't have to give additional info I haven't had a update in almostr 45 days.

New Member
Jun 7, 2019 4:08:23 PM

I've called and they don't ask me for further info. My sister filled before be and claimed the same credits and she got here mid Feb a d in still waiting. No bars no updates nothing

Level 15
Jun 7, 2019 4:08:25 PM

The IRS no longer processes returns in first in first out batches. They are processed individually so returns sent in at the same time will not necessarily process together.

The IRS states that 9 of 10 returns will process in 21 days or less. However considering that the IRS processes more than 140 million returns that means 14 million will be delayed for more than 21 days.

Think of the IRS process as a long pipe line. Some returns will be rejected before being allowed into the pipe and the rest will be accepted. Then once accepted into the pipeline many will process directly through without any delays and some will not.  Some returns will be siphoned off for further review of some kind. The basis of what triggers these reviews is a well guarded secret but some are just picked randomly every year.

If the person who gets an ID call and that was the last step in their process then the refund is released and that is just the way it is ... nothing you can do about how long it takes for the IRS to process your return and how many reviews your return goes thru  or how long it takes a human to look at the return as the IRS is very understaffed ... and you can thank Congress for under funding the IRS.

New Member
Jun 7, 2019 4:08:26 PM

@Critter#2 thank u for that info. I knew it was something but I never knew that. That's crazy and it makes since now

New Member
Jun 7, 2019 4:08:28 PM

@anellyd me too I've only Called irs 2xs they just say they don't need anything 60 days.no updates my bff filed hers 3\1 had her back by 3/9

New Member
Jun 7, 2019 4:08:32 PM

@Critter#2  thank u for the info. That makes since i knew it was something they weren't telling us.

New Member
Jun 7, 2019 4:08:34 PM

I filed on on 2/19/18, my bars dissappeared on 3/10/18; after checking IRS to go everyday, on   3/23/18 my bars returned and I was on return accepted with a message saying that my refund amount had changed because of some money Iowed the IRS for unpaid taxes. It also said that my refund would be mailed on 3/30/18.

New Member
Jun 7, 2019 4:08:35 PM

*owed

New Member
Jun 7, 2019 4:08:37 PM

U cant find out anything

New Member
Jun 7, 2019 4:08:39 PM

No LETTER eather talked to tax person and they don't understand they dont see any letters SENT.

New Member
Jun 7, 2019 4:08:40 PM

So i asked what is yhe hold up they dont KNOW..and can't claim hardship....

Level 15
Jun 7, 2019 4:08:45 PM

If it's been more than 90 days since the return was accepted  then you can ask for help from the Tax Payer Advocate office:
At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.

<a rel="nofollow" target="_blank" href="http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate">http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate</a>

New Member
Jun 7, 2019 4:08:46 PM

Not true. If your bars go missing  it means that your return has been flagged and has to be reviewed manually. This process can take anywhere from a few days to a few months.  Bottom line: no bars no refund  until the issue has been resolved.

New Member
Jun 7, 2019 4:08:46 PM

I just wanted to stop by and give people some hope. I file 4/6/19 accepted 4/8/19 21 days passed and nothing got a letter on my 21st day that I needed to verify my identity. Called in that following Monday and failed the verification cause I didnt know student loans counted as income but had to verify in person at closest IRS, did so on 5/1/19 they said it was back in the system got an update from still being processed a refund date when available to we have received tou return and it's being process on 5/9/19 at 3 am them got another update on 5/11/19 this morning at 3 am with a ddd of 5/15/19. So for some it takes a while for other it's a matter of days. Not sure how they decide between the two but good luck everyone!!

New Member
Jun 7, 2019 4:08:52 PM

Wanted to add my bars disappeared 4 days after being accepted and that's when the generic still processing came

New Member
Jun 7, 2019 4:08:53 PM

Well good for you it should be that way for everyone this doesn’t make any since at all

New Member
Jun 7, 2019 4:08:55 PM

Your absolutely right. It seems to me that the ones who had to verify in person are closest IRS process faster than verifying your identity online or over the phone!!

New Member
Jun 7, 2019 4:08:56 PM

So I think that if you guys get a verifying letter in the future just go to your local IRS to verify. Maybe that will help lol Idk