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New Member
posted Jun 7, 2019 4:28:45 PM

My refund was accepted 21 days ago and my refund is still processing according to WMR, what can I do to see if there is an issue?

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1 Best answer
Level 15
Jun 7, 2019 4:28:50 PM

If your Federal return has been processing longer than 21 days, you can phone the IRS to see if you can learn anything about the delay.

IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.
 
First choose your language. Press 1 for English.

  • Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
  • Instead, press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions."  It should then transfer you to an agent, but there is likely to be a long wait.
I usually use a speakerphone so I can work on something else while waiting.

24 Replies
Level 15
Jun 7, 2019 4:28:50 PM

If your Federal return has been processing longer than 21 days, you can phone the IRS to see if you can learn anything about the delay.

IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.
 
First choose your language. Press 1 for English.

  • Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
  • Instead, press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions."  It should then transfer you to an agent, but there is likely to be a long wait.
I usually use a speakerphone so I can work on something else while waiting.

New Member
Jun 7, 2019 4:28:51 PM

Did you call them and fin out about your refund, I am dealing with the same issue and so I was curious to know what came about your situation.

New Member
Jun 7, 2019 4:28:53 PM

i have the same issue and i spoke with an agent. i had to verify my idenity and they needed an additional 2 weeks after calling to get refund or update

New Member
Jun 7, 2019 4:28:56 PM

So you had to call them directly and you took care of it that way. I will do that today, I have not heard nothing from them, I appreciate it.

New Member
Jun 7, 2019 4:28:56 PM

yes I called them directly and told them my situation with my refund and they ask me all my information to verify my identity and told me they needed additional 2 weeks from that day of call

New Member
Jun 7, 2019 4:28:58 PM

If I don't see a change by the end of the two additional weeks, I will have to call again and do a further process. I hope this helps

New Member
Jun 7, 2019 4:28:59 PM

Yes it helps a lot. I have another question, a friend had to verify herself by her prior tax returns all the way back to 2014, I was trying to see if that may be the case. If so I am going to gather them all.

New Member
Jun 7, 2019 4:29:01 PM

Today marks the end of my additional two weeks IRS needed for further processing and still no refund .....

New Member
Jun 7, 2019 4:29:01 PM

Oh man, I called myself today and I was told that I need to wait till March 13th to call back. I hope things work out for you. Also thank you for being informational. It helps when dealing with the same issues.

New Member
Jun 7, 2019 4:29:02 PM

@kristib5481 i called yesterday and I was told my file was being reviewed. i had 45 days from Feb. 15th to recieve my refund or a letter from IRS if not after 45 days i need to call back and they will look into it further

New Member
Jun 7, 2019 4:29:05 PM

@lylianaz  same thing I was told

New Member
Jun 7, 2019 4:29:06 PM

They  told you to call back in 45 days.

New Member
Jun 7, 2019 4:29:08 PM

@kristib5481 they told me to give it 45 days from February 15th which is April 1st.... well April 2nd because that's a Sunday and a Holiday.

New Member
Jun 7, 2019 4:29:09 PM

@thaquile93 every time I call it's always a different answer

New Member
Jun 7, 2019 4:29:10 PM

@lylianaz same here.  I just said forget it.  It'll come when it comes I guess.... But I got my state portion on the 22nd when majority of the people got their refunds.  I just think it's some BS how they're holding our refunds,  and then can't give us a good answer to why they're holding it.  The only answer is "it's under review"

New Member
Jun 7, 2019 4:29:11 PM

Was there no given reason as to why the process was taking so long. It can be annoying. I guess it will get here when it gets here.

New Member
Jun 7, 2019 4:29:13 PM

@kristib5481 I asked them that,  and they said it's nothing bad,  they're just reviewing it to make sure the numbers are correct.  She said if I haven't received my return within 45 days then call back.

New Member
Jun 7, 2019 4:29:15 PM

Thank you, we shall see how things will go.

New Member
Jun 7, 2019 4:29:20 PM

that's exactly what they tell me....I even called the IRS Advocate number and got a pin number but i was on hold for an hour past the operation hours do i just hung up. im calling back today after work and having them transfer me straight to and advocate agent. I ain't dealing with this no more.... @kristib5481 @thaquile93

New Member
Jun 7, 2019 4:29:21 PM

@lylianaz I haven't tried talking to a tax advocate,  maybe I should try calling too,  maybe they'll give us a better understanding to what's really going on. I've always gotten my refund on time,  I don't know if it's because I added my daughter on for the first time.  Because I had her January 2017 and couldn't file her last year,  this is my first year claiming her.  I don't know,  I just know I would like to enjoy my refund like everyone else that is or had gotten there's.

New Member
Jun 7, 2019 4:29:23 PM

@thaquile93 When i called I told the lady i wanted to file hardship becausse my bills piling up and my car getting repoed. I told her im a single mom with two girls. I need to know why I can't get a straight answer from no one she said it was still being reviewed. so she filed hardship for me and gave me pin so im calling back after work

New Member
Jun 7, 2019 4:29:26 PM

Oh really I had no idea that there was such a thing called hardship. Heck I am also wanting answers and if you could let me know how it goes. I definitely want to be able to enjoy mine as well.

New Member
Jun 7, 2019 4:29:27 PM

@kristib5481 I will update you ladies as soon as get off the phone with advocate because this is ridiculous with the run around.

New Member
Jun 7, 2019 4:29:29 PM

yes it is ridiculous and strange. Never have had this happen before. I appreciate the update and thank you