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New Member
posted Jun 7, 2019 5:16:20 PM

My refund status said it was in my bank account on April 19 and it is not and has not been posted to my account

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3 Replies
Level 15
Jun 7, 2019 5:16:22 PM

Did you request to have the TurboTax account fees paid from the federal tax refund?

New Member
Jun 7, 2019 5:16:25 PM

Yes

Level 15
Jun 7, 2019 5:16:27 PM

Since you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted.  The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information