"We" are just other users on this public forum....and have no access to your account.
Call Customer Support....they should be open for another 45 min....or any time during the day next week:
...to Call Customer Support and talk to a TTX representative.
A telephone number to call is provided ONLY when they are open.....The current Operation Hours (P.A.C.I.F.I.C time) are listed here, :
https://ttlc.intuit.com/questions/3401489
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