My return was accepted on February 15, according to the IRS, but was never entered into my bank account. I called the IRS about it and they said because the return was deposited into a routing and account number belonging to TurboTax. They in turn gave me the account and routing number, so I tried calling the TurboTax customer service number & it won't let me get passed the automated voice system for an actual rep to help me. What number do I contact for this dilemma?
If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request
Or https://taxpayer.sbtpg.com/
Call 1-877-908-7228