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Level 2
posted Mar 23, 2022 12:23:51 PM

MISSING MY MONEY RUDE A$$ CUSTOMER SERVICE !!!

EVERYONE I talked to was SO MEAN!! One lady even LAUGHED at me! I am missing over $1K!!!!!! IM LIVID!!! I WILL NEVER USE TURBO TAX AGAIN. will be sharing my HORRIFIC experience to EVERYONE, EVERYWHERE. I am so scared and I just want MY MONEY BACK at this point!!! i want someone to reach out to me and give me my dang money. as a CNA I just had so much ripped away from me when my money was taken from me. each penny i earn has so many blood sweat and tears! i literally have NO WORDS. CANNOT ABSOLUTELY CANNOT BELIEVE YOU GUYS ARE ABLE TO GET AWAY WITH THIS!!!! 

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6 Replies
Level 15
Mar 23, 2022 12:34:14 PM

Have you thought of paying just enough by estimates or withholding to avoid a penalty and let the government wait for your check?

 

Level 2
Mar 23, 2022 12:37:53 PM

i don’t understand your question. why would i pay anyone anything else. my refunds were accepted. i got all of my entire correct and matching amount on time of my STATE taxes. my federal came weeks later and was not even $800 after being showed i would get $1400 after fees.

Level 2
Mar 23, 2022 12:38:30 PM

$2400^*

Intuit Alumni
Mar 23, 2022 12:55:50 PM

In this public forum we cannot diagnose why your refund has been reduced.  For additional information, please visit the Help Article below or this  TurboTax blog.

 

Why is my direct-deposited refund or check lower than the ...

Level 15
Mar 23, 2022 1:58:14 PM

The IRS does not notify TT when it adjusts refunds.  You will be getting a letter from the IRS in 2-4 weeks.

Level 15
Mar 23, 2022 8:37:31 PM

The problem with the IRS letter is it is confusing and lists only possible reasons for an adjustment.

Not the actual reason for the adjustment in your case.