I filed for my tax return back in febuary, and I still have not received my tax return for whatever reason, are you guys able to figure it out for me. I use you guys every year and have recommended a lot of people with how simple turbo tax is.
Did you e-file your tax return and was it accepted?
Use this TurboTax website to check the status of an e-filed tax return -https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp
If accepted by the IRS then use this IRS
website to check the status of a federal tax refund -https://www.irs.gov/refunds
If it has been processing for more than 21 days then you can call the IRS …
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 4 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1
If it's been more than 90 days since the return was accepted then you can ask for help from the Tax Payer Advocate office:
At the following IRS website,
find the USA map and click on your state, and it will give you the number of
your IRS Taxpayer Advocate.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
If you are unsuccessful with the Taxpayer Advocate for your area, you can also
try the special IRS phone number for the Taxpayer Advocate Service at 877-777-4778.
More info on the Taxpayer Advocate Service:
http://www.taxpayeradvocate.irs.gov/about/who-we-are
http://www.irs.gov/Advocate/Taxpayer-Advocate-Service-6
Also see this article for more info on how the Taxpayer Advocate Service works:
http://www.irs.gov/taxtopics/tc104.html
IRS said it was refunded and deposited on 5/1 (to Turbotax I guess, since they need to deduct the service fee first), but I still waiting for TurboTax to transfer it to me, now is 6/12
@Garyx wrote:
IRS said it was refunded and deposited on 5/1 (to Turbotax I guess, since they need to deduct the service fee first), but I still waiting for TurboTax to transfer it to me, now is 6/12
TurboTax does not receive any kind of tax refund, federal or state.
If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
Call 1-877-908-7228
Or email - TPG-CSsupport@greendotcorp.com