Did you efile, and was your return Accepted? When on the IRS website, be sure to enter the just the amount of your Federal refund. Do not adjust for state, nor for any TT fees being paid from it.
The IRS is seriously backlogged due to all the new tax laws and extra stimulus filings, as well as unprocessed 2019 returns still left over from the COVID shutdown. In addition, the Where's My Refund site has been erratic and unreliable. But if TT told you that the IRS Accepted your efiling for processing, then the government has it. (Approved is a later step, but TT receives no further updates once a return is Accepted.) Unfortunately, contacting the IRS will not speed things up. Lots of other folks are still waiting, so please continue to be patient. Also see:
Tax refund delays could continue as backlog of tax returns is growing, tax advocate says - CBS News
Have you checked your status here: TurboTax and IRS ?
Although the IRS has processed and issued most refunds from e-filed returns around 21 days, because of the pileup caused by Covid, CARES Act, stimulus and the American Rescue Plan Act, some of the returns will require more time to review.
Several items can delay the processing of the 2020 return ... some of which are :
> unemployment
> repayment of the PTC
> stimulus credit on line 30 of the 2020 form 1040
> if you used the 2019 earned income for the 2020 EIC &/or CTC/ACTC
> if you have prior year balance dues or unfiled returns
> the info on the W-2 doesn't match what the employer sent in and/or the employer's W-2 is not yet on file
> a variety of other items that require humans to look at
Due to understaffing and over tasking at the IRS again this year many returns will be delayed for as much as months. The aging computer system is being over taxed trying to process millions of 2019 returns and 2020 returns (some of which will need extra processing this year due to the late tax law changes) AND putting out the third stimulus payments. If you want to vent to someone then contact your local congress person and demand they fund the IRS sufficiently so that they can hire enough people and update their computer systems to handle all of the demands made upon this agency. The IRS can only do so much with the continued reductions to their budget.
See these recent news articles for a good laugh:
Where is my damn IRS tax refund? New answers emerge as delays frustrate millions (msn.com)
https://money.yahoo.com/taxpayers-waiting-to-get-last-years-tax-refund-190333088.html