Mine also I got an email saying what my refund date could be march 3,2021 but the date has already passed and no refund. I can't get ahold of anyone to help either I just want my refund
There are a lot of delays for federal refunds this year. The IRS is working overtime to get stimulus payments sent out to you and process your tax returns. Per the IRS website IRS Operations During COVID-19: Mission-critical functions continue: Please visit here and see that all services that have slowed down or been delayed due to Covid-19.
Once your tax return has been submitted, the most up to date information will come from the IRS. The IRS releases most refunds within 21 calendar days after the e-filed return has been accepted (received), not 21 days from the e-filing date.
To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)The only other way to know when your refund will be released is to use the IRS Where's My Refund tool. Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated accordingly. Please see here for more information on checking the status of an e-filed return.
If accepted by the IRS use the federal tax refund website to check the refund status as it moves through the process here.
See the video in this link for a really good explanation of the process:
https://www.refundschedule.com/irs-wheres-refund-status-bars-disappeared/