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Level 1
posted Apr 26, 2021 7:46:20 AM

It's been 30 days since I filed with Turbotax and my refund has still not been deposited. How/Where do I check to see if my return is at least processing and not missing?

I tried using the IRS.GOV "where's my return" tool but it keeps saying "We cannot provide any information about your refund." yet Turbotx verifies that the refund was recieved and should be processing. This was 30 days ago now and still no update. No money. No nothing. Is there a number I should call at this point or give it more time?

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1 Replies
Expert Alumni
Apr 26, 2021 8:09:52 AM

Give it more time. You’re not alone. Millions of tax payers are still waiting for their taxes to be processed by the IRS even though it's over 21 days. 

Per IRS, they have around 12 million tax returns that have been caught in a processing backlog created by the pandemic, which shut down the IRS for a time. Americans should see their refunds in the coming months. "We would hope to be through this backlog by the summer," said IRS Commissioner Charles Rettig.

 

You could try calling the IRS at 1-800-829-1040 but expect long delays.

  •  Keep checking the IRS Where's My Refund page to see if your refund status has been updated.

 

Other reasons some returns take longer to process are the following: 

  • Perhaps you had a refund offset.
  • Includes errors
  • Is incomplete
  • Is affected by identity theft or fraud
  • Includes a claim filed for an Earned Income Tax Credit or an Additional Child Tax Credit. See Q&A below.
  • Includes a Form 8379, which could take up to 14 weeks to process
  • Needs further review in general
  • The IRS will contact you by mail when we need more information to process your return.