It's been 25 wks since I mailed my amended return in. IRS portal tells me to call, but the auto-response says it isn't taking calls. Is there anyone that can help me?

I filed my return in April 2020. After 23 weeks it finally showed up on irs.gov. It says they cannot process the return and I need to call. However, all phone numbers I tried said they weren't taking calls and hung up. It's been about 25 weeks now. Should I just wait? Or, is there a person or service that can help me?

778

Level 15

Oct 9, 2020 2:11:40 PM

you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

Level 1

Oct 9, 2020 2:12:42 PM

Thank you! I will do that.

**Update: I couldn't get through. Their automated system prompted me to leave a voicemail, but from their menu options, it sounded like I should just wait longer.

Level 15

Oct 11, 2020 5:57:38 AM

are you seeing status under

Refund?

"Amended return status"?

IRS has probably not even looked at your amended return yet.

Level 1

Oct 13, 2020 4:58:24 AM

This is for an amended return mailed in April. Their online system says they received the amended return on May 1st, and that I must call them. But I can't get an answer.

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It's been 25 wks since I mailed my amended return in. IRS portal tells me to call, but the auto-response says it isn't taking calls. Is there anyone that can help me?