IRS stimulus "Payment Status Not Available" even though I filed my '19 taxes. I didn't have refund but do qualify for stimulus. IRS says b/c I used TurboTax. Why?

Level 15

Apr 23, 2020 6:21:32 AM

It would be extremely helpful if you could post a screenshot of the IRS website with the IRS stating that the reason you do qualify for the stimulus but your "Payment Status Not Available" is because of TurboTax.

Thank you Very Much.

Returning Member

Apr 23, 2020 6:35:03 AM

Now I see they've changed the information as of Friday so it doesn't specifically call out TurboTax and HR Block anymore. However, there are plenty of articles still that reference the Treasury's statement on Turbotax.

https://www.cnet.com/personal-finance/problems-with-stim[product key removed]ing-setting-up-direct-deposit-9-reasons-why/

https://www.fastcompany.com/90492769/still-no-irs-stim[product key removed]nt-status-not-available-heres-what-might-be-wrong

https://www.washingtonpost.com/business/2020/04/16/coronav[product key removed]lus-check/

Which all say using TurboTax can cause this error.

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IRS stimulus "Payment Status Not Available" even though I filed my '19 taxes. I didn't have refund but do qualify for stimulus. IRS says b/c I used TurboTax. Why?