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Returning Member
posted Mar 2, 2020 9:01:02 AM

irs said they deposited my refund feb26 my bank does not have it whete is my tefund i trusted you all is this a fraud please help me you have ways on getting hold of me please help do i need to call a lawyer or what do i need to do s not

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1 Replies
Level 15
Mar 2, 2020 9:04:45 AM

TurboTax does not receive any kind of tax refund, federal or state.

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

 

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.


For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/


Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information