IRS Letter requiring payment even tho T-Tax setup pmt

We got a letter in the mail from the IRS saying they couldn't process our direct debit payment (set up in Turbotax). "RETURN. NO ACCOUNT/UNABLE TO LOCATE ACCOUNT"

1. I acknowledge that I may have entered my routing and account numbers incorrectly. But I would have had to do that twice in Turbotax.

2. Is it possible that there is a glitch in the Turbotax handoff of account info to the IRS?

The IRS did get my correct return data because they were demanding the expected amount in payment

Anyone else having this experience?

I ended up paying our tax on irs.gov.

975

Level 9

Mar 30, 2025 8:21:42 AM

Not a glitch in TurboTax. But possibly an error in the communications system when your return was transmitted to the IRS. Communication errors happen at times. Millions of bytes of data are going through the system and one tiny fraction of a second during the process could change a number.

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IRS Letter requiring payment even tho T-Tax setup pmt