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New Member
posted Jun 7, 2019 4:25:48 PM

IRS can't provide any information about my refund

Days ago I did the application for 2018 taxes, days later it was accepted and I checked on its website and it said statement received (in process) , now I want to check where is my refund and it says that the IRS coudnt provide me any información.

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24 Replies
New Member
Jun 7, 2019 4:25:49 PM

Call the irs I had to verify my identity

New Member
Jun 7, 2019 4:25:51 PM

Call the irs I had to verify my identity

New Member
Jun 7, 2019 4:25:52 PM

Did yu get a letter in the mail ?

New Member
Jun 7, 2019 4:25:53 PM

no letter and I was able to speak with the irs yesterday.

New Member
Jun 7, 2019 4:25:54 PM

its due to the path act. Taxpayers claiming the Earned Income Tax Credit or the Additional ChildTax Credit will see their refunds, which by law must be held until mid-February, after Feb. 27.

New Member
Jun 7, 2019 4:25:56 PM

I got a letter and should receive mines in a couple more weeks

New Member
Jun 7, 2019 4:25:57 PM

@shavon.calmese was wondering if you got your ddd yet?  I verified on 2/20 and got a ddd for 2/27. Was just curious if everyone else is getting same results

New Member
Jun 7, 2019 4:25:59 PM

@dmeyer5988 not yet irs told me to check website this upcoming week

New Member
Jun 7, 2019 4:26:05 PM

How do I verify I cantvget in touch with a IRS agent

New Member
Jun 7, 2019 4:26:06 PM

@montana2061 you can verify online if you have the letter.  

New Member
Jun 7, 2019 4:26:08 PM

What letter

New Member
Jun 7, 2019 4:26:09 PM

I’m claiming kids. I have been checking the refund status and it was just saying it was still being processed, like three days ago. Now it says it can’t provide any information but when I use my wife’s ssn (filed together) it says it’s still being processed. My friend has already got his taxes and he also claimed kids. I can’t get ahold of anyone today I guess I’ll have to call Wensday like they tell you to.

New Member
Jun 7, 2019 4:26:11 PM

I been checking to see where my refund is and they are not showing that I even filled

New Member
Jun 7, 2019 4:26:12 PM

@daisy1983# if you got a letter or will be getting one,  then it will not provide any information at all until you verify and they put you back into processing.  And to be honest,  you still may not see it then as many others have not on another thread.

New Member
Jun 7, 2019 4:26:14 PM

@montana2061 you should be receiving a letter to verify your identity. You can only verify with them after getting the letter not before because it has a control number on it.

New Member
Jun 7, 2019 4:26:16 PM

We cannot provide any information about your refund.

New Member
Jun 7, 2019 4:26:20 PM

Submitted Federal Feb 26 and IRS still says 'We cannot provide any information about your refund'.  Is there a known delay for IRS status update?  

New Member
Jun 7, 2019 4:26:20 PM

@mhayes53 that means IRS will be sending you a letter to verify your ID. You will need to wait until you receive the letter and call them. You have to have the letter because there's a control number associated with it.  Once you verify,  it will take up to 9 weeks to get your refund.  But the WMR may not update for 2 weeks or not at all.  You'll have to watch your bank account for deposit.

New Member
Jun 7, 2019 4:26:22 PM

I never received a letter and the IRS refund status stills says no information but the direct deposit hit days ago. So keep checking your bank account if you don't receive a letter.

New Member
Jun 7, 2019 4:26:23 PM

@snelso03 how long did it take for your money to hit your bank after you got letter and verified?

New Member
Jun 7, 2019 4:26:25 PM

I never received a letter and I never got verified. Up until last night I checked and the website says it does not have my information lol. I filed February 12 it hit my bank February 21

New Member
Jun 7, 2019 4:26:26 PM

@lisa07 it took a week for me.  got verified on 2/20 got my ddd 2/27

New Member
Jun 7, 2019 4:26:28 PM

Can someone give me the IRS number so I can actually talk to someone... TurboTax saying that my federal and state has been accepted but the IRS website keeps telling me that they can't give me any information I've waited over a month now and I still haven't got a verification code from TurboTax...

New Member
Jun 7, 2019 4:26:29 PM

I filed my Federal and State on 2-8-19 still haven't received any kind of verification email from TurboTax even though TurboTax says I have both been accepted IRS website keeps telling me they cannot provide me with any information have been waiting over a month now someone please help