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Level 2
posted Apr 15, 2020 6:49:48 AM

Instructions for people who had fees deducted and got an advance loan

Okay, this is not a question so will probably get locked, but.

 

FOR THOSE OF US WHO GOT A REFUND ADVANCE ONTO A TURBO DEBIT CARD, AND HAD FEES DEDUCTED FROM OUR RETURN:

 

You need to go to https://www.irs.gov/coronavirus/economic-impact-payments and get into the "Get My Payment" tool. Your stimulus check was probably deposited to TPG bank, the bank handling the advance loans, and they rejected it (sent it back to the IRS), so the IRS doesn't know where to send your payment.

 

Go to the "Get My Payment" tool, keep trying until you get in -- it took me like 10 tries because I kept getting errors. Have your most recent tax return near you, enter the information they ask for, and GET YO PAYMENT (after a few days, the IRS does still need to initiate direct deposit).

 

Please hit the thumbs up if this was helpful to you, so that maybe it won't get closed and other people can see this who need it.

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2 Replies
Expert Alumni
Apr 15, 2020 7:35:29 AM

@Naadlie Thank you. Below are some links to expedite your searches.

 

You can check the status of your stimulus check. Click on Get My Payment. 

 

Check on the status of your Economic Impact Payment:

This application will give you information about:

  • Your payment status
  • Your payment type
  • Whether we need more information from you, including bank account information.

If you have a Turbo Visa Debit Card issued by Green Dot, see the following:

 

  • I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit on 4/15. You can sign in to your account to check your balance here: Turbo Debit Card sign in. 

 

  • I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (Turbo Debit Card sign in.   You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

 
Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.   For additional questions, including how to receive a check, please use our Turbo Visa Debit Card site: Here’s how to access your stimulus payment

 

Returning Member
Apr 15, 2020 7:38:59 AM

So me and my girlfriend both filed with turbo tax and both got advances. I got onto the irs page and updated my banking info since it didn't have anything for me. Hers on the other hand said it is being deposited today and it shows the last four of the account being he social