Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Oct 16, 2023 9:18:17 AM

If its telling me i must choose a US based bank for direct deposit but it is, its chase bank what do i do. if won't let me continue. I have doubled checked my info too.

I doubled checked my bank info is correct. not sure what else to do?

0 1 131
1 Replies
Level 15
Oct 16, 2023 9:21:13 AM

For a direct deposit of a federal tax refund you must use a US bank located in the US.  If the Chase Bank you are using is located outside of the US then the refund cannot be direct deposited.

 

Otherwise, sign onto your bank website and verify that the routing number you have entered is the same as what is listed on the bank website.