• i’ve used the refund status tracker on the IRS website and it says that my information doesn’t match the records even though everything was typed in correctly
• i’ve tried contacting the IRS and I’m unable to be connected with a real person to speak to
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.
If where's my refund doesn't work, maybe you did not file.
log in to your IRS account to see your 2023 transcript calling for a refund.
OR,
call IRS using the menu above.