To access prior year online returns created using the exact same userID that you used to create the 2017 account you will need to upgrade to the Plus edition.
Turbotax soneone needs to contact me from retention or xcustomer support ASAP or youve just lost ocer 50 peoples returns i file forever. This is unvelievable i paid you for this already.
Paulmcturbotx
Ive filed with you since i was 19 for over 10 years and I will never, ever use your service that i have loyally paid for ever again if you try and make me pay just to access a return i have already paid for you snakes.
Insulting, you already charge a extremely high amount, telling me i have to pay 40$ for access to a small file on your cloud huh? Just lost nyself and many others who i do taxes for annually
If you are filing 50 returns for other people for compensation then you are violating the TT user rules. And you are told more than once every time the program tries to upgrade you (over and over) about the access to the returns ... so if you do not want to upgrade to retain access then it is your responsibility to save the PDF every year ... access to them for free is up to the end of tax season 10/15. Please do not get angry at TT which is as for profit public company so they have the right to set the rules and the price.