My taxes were accepted the same day I completed all steps and I haven’t received an email about my tax refund advance.
Once accepted, you will receive an email with further instructions on accessing the funds. Make sure to check your spam/junk folders for the email. All the information available is located here for assistance.
I have not received any other emails in regards to an approval or how to access the advance at all.
For denials regarding the Refund Advance, you would want to reach out to TurboTax customer support. This is a public forum and we don’t have access to denial information here. You may also want to check your spam inbox, where you may have received an email regarding the denial, if you did not see one in your regular email box. You can also check out the FAQ link provided below, under "My Question wasn't answered," for further assistance:
The email doesn't come from TT directly ... so look closely at what you may have thought was spam.
You could receive your Refund Advance funds in as little as one minute after the IRS accepts your e-filed federal tax return. The IRS is estimated to begin accepting tax returns in late January. If you filed your taxes with TurboTax, and opted into data sharing, you can track your federal refund using your Credit Karma account. Your refund tracker will appear shortly after you file your federal tax return.
Go to this section in Credit Karma: Refund tracker
You'll receive an email from Credit Karma when your Refund Advance funds are available to spend. You'll receive a physical card in the mail in 7-14 days.
Your remaining federal and entire state refund (minus any fees you agreed to pay to TurboTax) will be deposited to your Credit Karma Money Spend account when the IRS distributes your refund. The IRS issues more than 9 out of 10 refunds in less than 21 days, though it’s possible your tax return may require additional review and take longer to process.
You could receive a $0 loan fee, 0% APR loan equal to a portion of your anticipated federal refund in one of ten amounts: $250, $500, $750, $1,000, $1,500, $2,000, $2,500, $3,000, $3,500, $4,000.
The amount of your Refund Advance will automatically be deducted from your federal tax refund when it is distributed by the IRS.
You should see the option to estimate your refund on the tax refund estimator. You can learn more here: What is the Tax Refund Estimator?
There are $0 loan fees and 0% APR for obtaining a Refund Advance.
Separate fees may apply if you choose to pay for TurboTax with your federal refund. Paying with your federal refund is not required for the Refund Advance loan. Additional fees may apply for other products and services.
You should receive an email from Credit Karma when your Refund Advance funds are deposited.
If your Refund Advance is denied, you should receive an email from First Century Bank
It usually takes about 7-14 days from your Credit Karma Money Spend account opening until you receive your Credit Karma Visa® Debit Card in the mail. Even if you haven’t received your physical card in the mail, you can still access your Refund Advance through the Credit Karma mobile app using a digital card. You can learn how to set up a digital debit card in our Help Center.
If you couldn’t find an answer to your question regarding the Refund Advance, you might need some help from the experts at TurboTax. Visit the TurboTax website to learn more about Refund Advance and refer to offer details and disclosures for the Refund Advance program for further information.
For general assistance with TurboTax, visit the TurboTax Support Center or call 1-800-446-8848.
Who is it from then? I’ve been looking since I e completed this whole thing.
After being bounced back and forth between turbo tax and credit karma and calling the bank that handles the loan and calling turbo tax again, apparently there has been glitches with the system and the application was never filled out although I followed the process step by step. Hope all of this helps others with the same issue.
I have did same but ne email about my advance don’t think I will use turbo tax again
If you are approved for the advance, you do not get the money until your return is accepted by the IRS. The IRS will begin to accept/reject returns on January 29, so do not expect the advance sooner.
Same here that's why I'm trying to connect with someone here and get answers. I received a advance last year applied this year and I haven't received any emails or anything regarding my taxes being accepted nor received any emails regarding the advance. It's the ONLY reason I have the account if no advance and I have to wait anyway I expect my refund to be deposited in my personal account with BofA.
I haven't received my tax advance refund after everything went good
You should receive an email from Credit Karma when your Refund Advance funds are deposited.
If your Refund Advance is denied, you should receive an email from First Century Bank (the bank issuing the Refund Advance loans) letting you know.