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Level 1
posted Apr 22, 2022 8:36:34 AM

I was charged by turbo tax

Turbo Tax screwed me this year, I'm relatively young, so I had a couple of questions as to why I owed when I hit the button to get some answers I was finally greeted a few days later. they asked me to submit a whole bunch of documents (which I did) and they never got back to me with ANY ANSWERS. After a couple of weeks I just said screw it and just filed, then to come to find out they charged me 202$ FOR NOTHING! I want a refund, this is ridiculous. not help and to be charged that amount for nothing is just cruel. I will never use this platform again. 

0 2 862
2 Replies
Returning Member
May 18, 2022 2:51:03 AM

Did you ever get turbo tax to refund you back ?

Level 15
May 18, 2022 5:45:16 AM

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent –

https://support.turbotax.intuit.com/contact/