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New Member
posted Jan 22, 2025 3:20:08 AM

I was approved for the TurboTax advance loan, my taxes were accepted, but I did not receive the loan why ?

Why didn't I receive the TurboTax advance loan ?

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14 Replies
New Member
Jan 22, 2025 3:57:04 AM

Same here. Was accepted yesterday at 6:06 but have not seen anything. Really confused bc I feel like if it wasn’t coming I would have chosen my own bank.

New Member
Jan 22, 2025 8:32:45 AM

Mine was approved last friday(1/17/25) and I still haven’t received the advance either.  I know I applied for it, but even if I wanted to double check that I DID apply for it, there’s no way to. 

at first I thought it may have been due to the irs accepting my return later in the evening, the run up to the inauguration, the fact that Monday was a holiday…but now I’m wondering if it’s even going to happen?  I haven’t gotten a denial email or anything. I 100% qualified for it, and I do it almost every year.  Some kind of loan acceptance or rejection email or in app notification would be super helpful lol. 

Expert Alumni
Jan 22, 2025 9:09:36 AM

See this resource for more information: 

Offer details and disclosures for the Refund Advance program

 

The IRS is not officially accepting returns until January 29. 

Level 2
Jan 23, 2025 10:23:55 AM

Our returns were accepted though. Some returns are accepted early every year in the test batch. Past years, The refund advance was deposited when accepted, early or not. This response is not providing clarity. 

Expert Alumni
Jan 23, 2025 10:38:59 AM

This is all the information we have in Community

Level 2
Jan 23, 2025 12:10:35 PM

This is the first year this has happened. No one can provide an answer. I'm relieved to know it's not just me. 

New Member
Jan 23, 2025 12:30:40 PM

Same thing happened to me both this year and last year. Such a scam I will not be using TT again 

Level 2
Jan 23, 2025 1:25:18 PM

They are up to something per usual. Ridiculous 

Expert Alumni
Jan 23, 2025 4:45:40 PM

If you're approved for the Refund Advance, you should receive an Email from Credit Karma.  

 

Here's a link to Credit Karma Support and more info on Linking your TurboTax Account to Credit Karma

 

@lmmask10  

@tmomma25 

Level 2
Jan 23, 2025 4:51:17 PM

An email for what? Just let it go if y'all don't have any real answers. Clearly you guys don't know what's going on and that's okay. 

Returning Member
Feb 1, 2025 4:14:07 PM

I followed all required step with turbo tax, intuit and ck also. i was approved for advance loan but for me  it shows i only get a 5 day advance. i dont undersTand how can they one its was agreed signed and sent.  im upset bc i COULD HAVE USED ANOTHER COMPANY HAD I KOWN IO WASNT GOIG TO GET MY ADVANCE THT I WAS APPROVED FOR AND USED MY BANK ACCT INSTEAD OF HAVING TO DOWNLOAD ANOTHER APP I DIDNT HAVE TO HAVE VERY MAD AND SO MISLEADING ALMOST FRAUDULENT CHANGING DOCUMENTS ONLINE AGREEMENTS I SHOULD SAY THEY CAN CHANGE????????f

New Member
Feb 24, 2025 4:38:48 AM

Hey same for me both last year and this year.  Class action anyone?

Expert Alumni
Feb 24, 2025 7:34:56 AM

Here is an FAQ: When will I get my Refund Advance? Be sure to check your spam folder if you don't have an email.

Returning Member
Mar 2, 2025 12:10:41 AM

I was approved but its been weeks since i file and my taxes were excepted and i should have had returned like the app and ad claims minutes after irs excepted. true or not later i get a general msg saying i get my refund 5tdays early well its past that day and nothing is needed nor asked from me to hold up so which one is lying for business