Here's help reviewing your TurboTax fees:
https://ttlc.intuit.com/replies/4202093
If you chose to pay your TurboTax fees out of your federal refund you will also see a fee for the Refund Processing Service:
https://ttlc.intuit.com/replies/3301372
All questions concerning the TurboTax Prepaid Visa card from Greendot, or your account with them, should be directed to their customer service. Find more information at https://www.greendot.com/contact-us
Getting to know the Turbo® Visa® Debit Card