If you have any questions or need assistance with your Turbo Prepaid Visa Card, please call us toll-free at (888) 285-4169.
I haven't received my prepaid card yet has anyone else had this problem and if so how do i fix it I've called every number possible and only one person has tried to help me!!!!! It's been 15 days since I've applied for my card
I'm going thru the same thing. Been waiting for my card since the 6th of February....I actually use this same program last year and didn't have any problems until now. So I found my old card and used the last 4 of the 16 digits on the card and got thru that way. I just got off the phone with a customer rep and was told they would send me another card. Now it's a matter of "am I gonna actually receive this one". After this I don't think I'm ever gonna use turbo tax again.
I had to contact Turbotax on the app via live representative and I confirmed that my information was correct because the visa pre paid card phone number was stating that my information was not in their system. So I tried again and it still didnt work so I spoke with a turbo tax live representative again and she stated thats all she could do to help. I then asked for an escalation department and all of sudden she begin asking me my perosnal information. After getting all my information I lost service with her ( or she hung) because ironically I just so happened to call the visa pre paid card for the 1000th time because at this point I was about to lose it and whoopdy fucking doo my information worked and I was able to get in. The SAME info I always entered finally decided to work 2 days before my refund is deposited. I wad able to get the card expedited for free but it will be here a day after my refund is refunded...yayyy....fuck turbo tax!
I changed you my mail I moved my old Mail is forwarded back to New address I was wondering if u sent turbo Visa card yet
Once you’ve signed up for a Turbo® Visa® Debit Card, it’ll be delivered in 5-10 business days (remember: Saturday, Sunday, and official holidays don't count as business days). If it has been longer than 10 business days, please click here for the customer care contact number. Call the number then follow these steps (I have called the system to create this steps for you) :
After this point, the system says they do not recognize my entry because I did not order a card, so I am only assuming that if you ordered a card they should either give you an option to get a new one sent or allow you to speak to an agent.
Please let us know if this works or if you need any additional assistance by responding to this post.
Same here! There has to b a way to contact a live person.
This FAQ will provide you the steps to contact an agent. https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
This option does not work for me, doesnt give me the option to speak to a live person. Please help
I still haven't received my turbo tax prepaid visa card in the mail yey!how long does it take?
Call the number then follow these steps (I have called the system to create this steps for you) :
After this point, the system says they do not recognize my entry because I did not order a card, so I am only assuming that if you ordered a card they should either give you an option to get a new one sent or allow you to speak to an agent.
It should arrive within 5-10 business days. That does not count weekends and holidays. If it has been longer than 5-10 business days and you still haven't received it, please call Customer Support.
Please see this Turbo Tax FAQ for more information. When will I receive my Turbo® Visa® Debit Card? https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/27306
You can contact customer service.
listen i didnt recieve my card the first time at all and waited a month, then i reordered it last wensday and paid 15 bucks for fedex shipping. They still didnt even send the card yet, ten days after the fact. I doubt ill ever recieve my card. I have over a grand sitting in account that will really help me right now and this POS company wont release my funds. They can use my money for monthly charges, ect but i cannot for ''security reasons'' yeah right more like they want to keep hitting you with fees. I might not ever get this card and if i do it wont be for a while and ill prolly be struggling for the next 3 months because this company is a greedy mess.
Please click here for the TurboTax Visa Debit Card phone number and don't choose option 2. It will repeat a few times then you will get more options.
How do you respond to a post when you have no clue what you are talking about?? Some expert you are! I have not received my card. It's been 2 months. I followed your directions. It doesn't recognize birthdates as valid. Keeps asking you to punch in social security number, zip code and birthday over and over. Then it tells you to call back when you have the correct numbers and hangs up. No redirect or anything. What a scam. How are they still in business for this crap?
The automated system says my birthdate is invalid. So I cant go further. It hangs up on you after 3 failed attempts. Corporate office number has me on hold for 2 hrs and then hangs up. Is there a way to get my money back and not go through green dot? This is ridiculous and it is crucial time for us to have access!